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Weird Issue with How Postershop Arranges Jobs on Sheet

Offline gg2014 Posted 08-01-2016 - 10:20 AM
Post: #1
Member
11 Posts
Member

Onyx Version:
12.0.5
Printer(s):
HP L26500, HP 360

Hello,

I just started having this issue this past week. I have a HP 360, and I use Onyx 12 to upload all my print files.

My issue is this: I'm constantly getting the "Media loaded is too small for this image" error. It seems Onyx is arranging the files in a way that is too big for the media. For example, I was printing on 48" media. I uploaded two files, one was 34.1" wide, and the other was 14" wide. Onyx put them right next to each other, even though their total width is more than 48". Since it is doing this, I keep getting the "Media loaded is too small for this image" error. And if I try to print as is, it will not print the full image, because it is out of the bounds of the roll width. I've been using Onyx for 3 years now and never had this issue.

Has anyone else dealt with this? I find myself spending extra time just trying to get things to arrange properly on the roll. It's been super annoying.

Thanks in advance. Any help is appreciated. Suprised
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Offline Pauly Posted 08-01-2016 - 02:37 PM
Post: #2
Frequent Flyer
109 Posts
Frequent Flyer

Onyx Version:
12.0
Printer(s):
Oce Arizona 480XT

Might sound stupid, but do you have the correct widths set on onyx?
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Offline gg2014 Posted 08-02-2016 - 05:08 AM
Post: #3
Member
11 Posts
Member

Onyx Version:
12.0.5
Printer(s):
HP L26500, HP 360

Yup, widths are correct. It's so strange.
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Offline Pauly Posted 08-02-2016 - 06:56 AM
Post: #4
Frequent Flyer
109 Posts
Frequent Flyer

Onyx Version:
12.0
Printer(s):
Oce Arizona 480XT

I'm in Au, so it's 1am.. Going off the top of my head at the moment.

Try making a new media?

i know on my printer, even though it's 2500mm wide, it still has a 5mm bleed on both sides if i ever need it and it'll allow me to use that extra 10mm bleed. But that's a flatbed. So onyx will say something to do with bleed and the preview will show red in the bleed area and a warning will come up.
But i can have this turned off.

But with auto nesting or conserve media ect, it will never allow any image to go outside of the table area, not even the bleeds.
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Offline gg2014 Posted 08-09-2016 - 06:50 AM
Post: #5
Member
11 Posts
Member

Onyx Version:
12.0.5
Printer(s):
HP L26500, HP 360

Sorry for the late reply. I was having trouble recreating this issue. It seemed like everything was fine for a while. Just had this happen again. I'm going to attach screen shots.

Onyx placed two panels next to each other. The panels were 24.7" wide each, for a total width of 49.4". My media is 48.5" wide.

I've never had this issue before recently. In order to get this to print, I had to add gutters to force the panels to stop arranging next to one another.


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Offline insomniac Posted 10-02-2016 - 04:17 AM
Post: #6
Member
4 Posts
Member

Onyx Version:
PH12
Printer(s):
HP Scitex

With the L360 it is possible to print "off the page", or "borderless", not so much an issue but acting as designed. Only print modes of 10pass+ will do this.

It is possible to change the media width manually to something slightly smaller than the size. Try printing centred and I recommend always printing with gutters, just be sure it doesn't print on the edge guards. The conserve media placement strategy is also a bit loopy in itself, and I prefer to use group jobs.
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