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UI for Global graphics PDF engine has stopped working

Offline CapitolCopy Posted 01-09-2016 - 06:32 AM
Post: #1
2 Posts

Onyx Version:
CET Gen 5 Hybrid

I'm running Onyx 12 and I'm getting the message:

\"UI for Global graphics PDF engine has stopped working\"

It seems to only be happening on larger file sizes. Any suggestions?
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Offline martnuge Posted 05-05-2016 - 01:10 AM
Post: #2
9 Posts

Onyx Version:
L26500 - LX3000

I have also seen this problem now on three different sites.

I have been requesting assistance from Onyx, but not getting anywhere.

I completed a full install of 12.05 and added both patches, installed new driver from Onyx, this worked for half a day and now the problem has returned.

As soon as any of the three customers submit tiled pages as separate jobs, this error appears.

I would like to see some response, I am getting hung at the moment.
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Offline Pauly Posted 05-05-2016 - 02:35 PM
Post: #3
Frequent Flyer
109 Posts
Frequent Flyer

Onyx Version:
Oce Arizona 480XT

Cant really help much. Can the system cope with the software?

What do you consider a big file?

Onyx support is lacking at the moment. I am waiting for a response also.
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Offline martnuge Posted 05-18-2016 - 06:25 PM
Post: #4
9 Posts

Onyx Version:
L26500 - LX3000


I have found the cause of this issue.

It transpires that the customer was changing their default printer ICC in the quickset (change profiles) to an external output ICC.

The printer is a Contone HP Latex L360.

As soon as this is changed from default, the UI error will occur.

Try it and give me feedback.

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