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PrintMaster.exe Stops Responding

Offline mysigncrafter Posted 04-04-2011 - 03:18 PM
Post: #1
Member
1 Posts
Member

Onyx Version:
7.3.2
Printer(s):
HP DesignJet 45500 (Colorspan 5465)

I am running ProductionHouse 7.3.2.16 on Windows 7 with a HP DesignJet 45500 (aka Colorspan 5465). Everything has been going smoothly until just today when I started getting constant errors when sending a job to the printer. Every time I hit "Print Now" it processes for about 25 to 30 seconds before a Win7 dialog pops up saying "PrintMaster.exe has stopped working." It then tells me that Windows has closed the program. If I try to start it again, I get the same thing.

Like I said, this just began happening today, and does it on EVERY job. I have restarted the Rip-Queue, restarted the printer, restarted the computer and even uninstalled then reinstalled ProductionHouse and the VideoNet protocol, to no success. It was working perfectly up until now.

Is there something I'm missing or not checking? It seems strange that it would work fine one minute and then stop working the next, without doing anything different. The Onyx support website had something to the effect of checking the profiler chips (which I guess are the cartridges that plug into the back of the printer with the ink tanks), but those are all connected snugly and are all giving readings on the printer's display.

Any help or insight would be greatly appreciated.
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Offline IG TECH Posted 06-14-2012 - 07:06 AM
Post: #2
Member
1 Posts
Member

Onyx Version:
10.2
Printer(s):
HP 45500

I updated to production house X. I can not get any of our HP 45500 Onyx has know idea. I replaced Nik card 3 cables the in side cable the ebox reinstalled the videonet to the newest one nothing works . uninstalled the printer reinstalled the printer.
windows xp. I am getting pops up saying "PrintMaster.exe" unexpectedly quit.

Did you ever get it fixed?
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Offline Scott Posted 06-14-2012 - 03:49 PM
Post: #3
OnyxTalk Admin
563 Posts
OnyxTalk Admin

Onyx Version:
N/A
Printer(s):
N/A

Was it working before you updated ProductionHouse to the latest version? When does the PrintMaster message popup? Right when it tries to bring the printer online in Onyx?

We've had 2 colorspan printers over the last 10 years and I really don't miss the videonet headache. HP was nice enough to do away with it in the current printer builds based on the Colorspan models.

Scott Manwaring / Administrator
OnyxTalk.com - Global Support Community
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Offline Stas Posted 09-12-2012 - 06:06 PM
Post: #4
Member
1 Posts
Member

Onyx Version:
X10
Printer(s):
HP35500

I have same problem. Have any one have a solution? Please help.
Im using Onyx X10 on Windows XP. Printing on HP35500
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Offline Allegradi Posted 12-18-2012 - 11:06 PM
Post: #5
Member
1 Posts
Member

Onyx Version:
10.1
Printer(s):
L25500 and hp35500

Has anyone been able to find a solution to the problem? I am having the same issue for couple months. Tried everything and has only gotten worse. Now unable to get it working at all. New NIC, patch cable, new cyan profile chip, reinstalled videonet drivers etc. Any update would be greatly appreciated.

Running onyx 10 to a hp35500. Been running good for over 1 year with no issues. Suddenly started with no changes made to system. Started failing in middle of jobs then progressed to giving cyan missing error on onyx rip and printmaster.exe crash after releasing job to print.

Thank you in advance for any help
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Offline Kelly Posted 03-18-2016 - 12:52 PM
Post: #6
Member
1 Posts
Member

Onyx Version:
7
Printer(s):
HP Designjet H45100

I know these are old posts but, my problem is new. Has anyone had any luck fixing the Printmaster.exe problem. We have tried everything we could find and still it doesn't work. It won't even do a system restore. HELP !!!!!!!
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