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No option to open new files

Offline gg2014 Posted 07-19-2016 - 05:31 AM
Post: #1
Member
11 Posts
Member

Onyx Version:
12.0.5
Printer(s):
HP L26500, HP 360

Hello,

I have an old version of Production House (x10) I found on an old PC. I have the dongle with a product key that goes with it as well. The program is able to open just fine, but there is no option to open new files to add to the queue. Unfortunately, I don't have a printer to hook this up to at the moment, so I'm not sure if that's the issue? Or could it be something with the product key?

Any info is appreciated!

Thanks!
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Offline Hotspur Posted 07-19-2016 - 07:58 AM
Post: #2
Frequent Flyer
173 Posts
Frequent Flyer

Onyx Version:
To Infinity & Beyond
Printer(s):
HPZ Latex UV Mutoh Canon Summa

can you upload a screenshot of the rip queue screen?
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Offline Pauly Posted 07-19-2016 - 08:28 AM
Post: #3
Frequent Flyer
109 Posts
Frequent Flyer

Onyx Version:
12.0
Printer(s):
Oce Arizona 480XT

There's no big yellow folder on the top left saying open?
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Offline gg2014 Posted 07-19-2016 - 12:24 PM
Post: #4
Member
11 Posts
Member

Onyx Version:
12.0.5
Printer(s):
HP L26500, HP 360

Here's a view of the screen


Attached File(s) Thumbnail(s)
   
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Offline Pauly Posted 07-19-2016 - 02:50 PM
Post: #5
Frequent Flyer
109 Posts
Frequent Flyer

Onyx Version:
12.0
Printer(s):
Oce Arizona 480XT

That's a little strange.
I've got thrive x12. Had x10, and i have a lot of buttons on the bar. (open, job editor, layout tool, media manager, quick sets, config printer, recalibrate, config proofing, swatchbooks)
I went though my key and i cannot find anything to do with "opening" files.

See if you can open something though your hot folders.

Go to - program files / Thrive / input / (printer name) / (media name)
Then drop an image in that folder of the media name/profile folder. and it should come up in the rip.
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Offline insomniac Posted 07-23-2016 - 02:43 AM
Post: #6
Member
4 Posts
Member

Onyx Version:
PH12
Printer(s):
HP Scitex

This is what you should be seeing, very strange.


Attached File(s) Thumbnail(s)
   
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Offline Pauly Posted 07-24-2016 - 07:19 AM
Post: #7
Frequent Flyer
109 Posts
Frequent Flyer

Onyx Version:
12.0
Printer(s):
Oce Arizona 480XT

What happens if you try download and install the trial of x12?

(it wont upgrade, it will be a new program)
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Offline Hotspur Posted 07-25-2016 - 05:40 AM
Post: #8
Frequent Flyer
173 Posts
Frequent Flyer

Onyx Version:
To Infinity & Beyond
Printer(s):
HPZ Latex UV Mutoh Canon Summa

Silly question...you do have your toolbar view settings ticked?
top right of ripqueue screen - "setup" - "customize toolbar" and tick the "open"?
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Offline Pauly Posted 07-25-2016 - 03:25 PM
Post: #9
Frequent Flyer
109 Posts
Frequent Flyer

Onyx Version:
12.0
Printer(s):
Oce Arizona 480XT

+1 didn't think of this, Just checked it myself, and it's probably the reason why it's not there.
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Offline gg2014 Posted 07-26-2016 - 02:08 PM
Post: #10
Member
11 Posts
Member

Onyx Version:
12.0.5
Printer(s):
HP L26500, HP 360

Hello all,

So I think I've solved the mystery. I had someone look up the product key, and it seems it's not authorized to support any RIPs. It was most likely a product key used for demo purposes, and then it expired, rendering it useless.

Thanks for all the advice!
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