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HP Latex ink purchasing - HP policy

Offline jonkovach Posted 04-28-2016 - 12:33 PM
Post: #1
Administrator
320 Posts
Administrator

Onyx Version:
X11
Printer(s):
HP z6100, Mimaki JV33-160, HP Latex 370

I recently bought an HP Latex 370 from vendor A. I did not have a great experience from vendor A. So I sought out vendor B. Vendor B tells me that HP's policy is that you are required to purchase inks from the same vendor that you bought the printer from.

Really? Can this REALLY be HP's policy? This seems very anti-free-market. Does anyone have any insight on this??

Jon

He who limps is still walking.
~Stanislaw J. Lec

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Offline M@CK Posted 04-28-2016 - 01:08 PM
Post: #2
Member
19 Posts
Member

Onyx Version:
7.3
Printer(s):
Mimaki JV3-250SPF, HP LX610

I have a LX600 with 610 inks and shop for my inks ...
Not sure if its because of the printer itself, more industrial.

Were are you in the world my friend ?
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Offline Pauly Posted 04-28-2016 - 02:20 PM
Post: #3
Frequent Flyer
109 Posts
Frequent Flyer

Onyx Version:
12.0
Printer(s):
Oce Arizona 480XT

I can understand that using OEM inks would be better for the printer rather than using aftermarket inks. And can void warrantee. But no you shouldn't have to buy from your vendor. Unless you have some sort of service contract with them
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Offline jonkovach Posted 04-29-2016 - 05:31 AM
Post: #4
Administrator
320 Posts
Administrator

Onyx Version:
X11
Printer(s):
HP z6100, Mimaki JV33-160, HP Latex 370

I am in the US - north of Pittsburgh, PA.

I cannot understand why in the world I would ever have to contact HP to request that I buy inks from a different vendor than I purchased my printer. That is like buying a car and having a requirement to get gas at the dealer. Sounds illegal to me.

My guess is that I have a mis-informed vendor on my hands. Anyone have any experience with a vendor that you maybe feel very "Advantaged" to use. ???

Jon

He who limps is still walking.
~Stanislaw J. Lec

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Offline Pauly Posted 04-29-2016 - 06:32 AM
Post: #5
Frequent Flyer
109 Posts
Frequent Flyer

Onyx Version:
12.0
Printer(s):
Oce Arizona 480XT

If you're buying HP ink from another vendor, I don't see any complication. Try find vendor C and see what they say.
I buy my inks directly from OCE. I am guaranteed i get 6 months life from each bad (they expire after 1 year from production, also have an RFID chip which will tell the computer to reject after a year) If i get sent something less than 6 months i can send it back and get a new one on their cost.

But unless you're on some sort of contract, i don't see why either.
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Offline MaxGamut Posted 04-29-2016 - 08:46 AM
Post: #6
Member
21 Posts
Member

Onyx Version:
10
Printer(s):
HP L26500, Canon iPF9000

Could be that there is such a policy.
Manufacturers are trying to push printer prices down, and get the money back on inks. Maybe they suggest such policy for sales/support partners too. The fact is, a dealer cannot sell you one printer every year. They need some money to survive in the meantime. Selling inks via internet with very low margins is killing the business. Repair services are also not keeping them alive.

If I would you I would use a trick - talk with them "very seriously", and inform them that you have a solid opportunity to buy inks 10 or 20% cheaper from another company (according to what you feel is right for your market). DonĀ“t mention internet. Persuade them that "keeping" gentleman relationships with vendor is vital for you, and you prefer buying from them... but printing business is hard, and you need a bit better prices from them. Otherwise you would have troubles. Make them feel "responsible for your success". And then set the "expected good price" from your side - do not wait for their bid. Wink
If this will not work forget them and find another supplier.

We have done a similar trick with different inks (temporary buying from a 3rd party to get better prices), and "suddenly" it was possible to get 35+% off from the original vendor Twisted Wink (but we are in Europe - prices here are generally higher).
Good luck.
(This post was last modified: 04-29-2016 08:49 AM by MaxGamut.)
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